Refund or Exchange


Returns and exchanges policy


For returns, please email and explain the reason for the return. Please send the item(s) back to us in their original condition, including all tags, within 14 days of the delivery date or 7 days of making the pick-up order (not after you pick up said order)The customer is responsible for the shipping costs of the returned item. 

Once we confirm the item has been returned correctly, an email will be sent with the total amount of the store credit. TEAL will not accept the returned item if received without tags, worn, altered, washed, or damaged. If an item is received as such, the item may be shipped back to the customer. Items on sale cannot be returned or exchanged. All sale items are final.

Once an order is made, it cannot be cancelled. If you wish to cancel an order, it will be treated as a return. As such, a gift card with store credit (valid for 30 days) will be sent to you.


 What can I not return?


Health and hygiene laws restrict the return of jewelry, hats, sunglasses, accessories, swimwear, underwear, shoes, sportswear (tops, bottoms, accessories, etc.) and bodysuits.

Pieces with rhinestones, glitter, sequins or attachments (glued or sewn) are also final sale and won't be available for return.


 Payment Information


What Payment Methods Are Accepted?


Credit Cards & Paypal 


Do you refund money?


We do not make refunds, only credit to the store. After purchasing the item, you have 7 days for in-person pick-up or 14 days for online shipping for any exchange or return. 

You will be given a store credit during those days, which expires in 30 days. TEAL will not accept exchanges and returns after those periods; no store credit will be given in that situation to the client.  


Based on the policy presented, TEAL reserves the right to accept or refuse an exchange/return.